Privacy Policy

Riverstone Mower World respects the privacy of our customers and website visitors.

This Privacy Policy explains generally how we collect, use, store and handle personal information.

Information We May Collect

When customers interact with Riverstone Mower World or use our website, we may collect information such as:

• Name
• Address
• Email address
• Telephone number
• Billing and delivery information
• Order and purchase information
• Product and service enquiries
• Workshop and servicing information
• Information submitted through website forms
• Website usage and technical information

Payment information may be processed securely by third-party payment providers. We do not necessarily store complete payment card details ourselves.

How We Use Information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery or collection
• Respond to enquiries
• Provide product and parts assistance
• Manage workshop bookings and servicing
• Provide customer service
• Process returns, refunds and warranty claims
• Maintain business and transaction records
• Improve our website, products and services
• Communicate with customers where permitted by law

Disclosure of Information

Where reasonably necessary to provide our products and services, information may be shared with relevant third parties such as:

• Payment processors
• Delivery and freight providers
• Website and technology service providers
• Manufacturers and suppliers, including where necessary for warranty or product support
• Professional advisers and service providers
• Government or regulatory authorities where required by law

We do not sell customers’ personal information.

Website Analytics & Cookies

Our website may use cookies and analytics technologies to understand website usage, improve the customer experience and measure advertising effectiveness.

Third-party services, including Google and other advertising or analytics providers, may use cookies or similar technologies in accordance with their own privacy policies.

Access & Correction

If you would like to request access to, or correction of, personal information we hold about you, please contact us.

Contact Us About Privacy