Warranty & Consumer Guarantees

Products sold by Riverstone Mower World may be covered by a manufacturer’s warranty.

Warranty periods and conditions vary depending on the manufacturer, product and intended use, including whether equipment is used for residential or commercial purposes.

Please refer to the warranty information supplied with your product or contact our team if you require assistance.

Australian Consumer Law

Manufacturer warranties are in addition to your rights under Australian Consumer Law.

Products and services purchased from Riverstone Mower World come with consumer guarantees that cannot be excluded where Australian Consumer Law applies.

Depending on the circumstances, if a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Your rights under Australian Consumer Law may continue for a reasonable period depending on the nature and circumstances of the product, even after a manufacturer’s stated warranty period has expired.

Making a Warranty Claim

If you believe your product has a fault or may be covered by warranty, please contact us with:

• Your proof of purchase
• Product make and model
• Serial number, where applicable
• A description of the problem

We may need to inspect or test the equipment to determine the nature of the fault and whether it is covered by a manufacturer’s warranty or Australian Consumer Law.

Manufacturer Warranty Conditions

Manufacturer warranties may contain conditions relating to matters such as servicing, maintenance, correct operation and appropriate use.

Any manufacturer’s warranty conditions are separate from and do not exclude your rights under Australian Consumer Law.

For warranty assistance: